About Us in Lansing, MI

A Commitment to You

For the team at Bill & Charlie’s Automotive, we take pride in our discipline and work ethic. Since opening our doors in Lansing, Michigan in 1970 (the Thomas M. Cooley Law School wasn’t even open yet!), we’ve helped thousands of people improve the performance of their vehicle. Owning a business in the state’s capital can be tough, as new places open up every day. If you aren’t meeting the expectations of the people, you won’t be around long. That’s why we’re so confident in our shop. We’ve taken the time to learn what the people of Lansing want. We’ve done the research and we know how to execute.

We contribute a lot of our professional success to the commitment we take to automotive education. The industry is continuously evolving and we want to make sure we are evolving with them. We do this by investing in our technicians. We help them return to the classroom so they can learn about the newest tools, trends, and technologies to enter the industry. Along with that, our technicians are ASE Certified to give you confidence that you’re working with knowledgeable and qualified professionals.

Now, how does this apply to you, our customer? We provide you with confidence. Confidence that you have the best team working on your vehicle. Confidence that you’ll get and pay exactly what you ask for. Confidence that when you leave, your car is performing better than when you came in. Confidence that when you tell your friends, family, and co-workers about us, you’re sending them to a shop that understands quality. Bold claims? Maybe, but we trust that our process and technicians we’ll get the results you need.

The Complete Experience

When you visit our shop, we want to make sure you experience the culture we’ve established. This takes form in warmth and transparency, which we believe are vital tools to success. When you come into our shop, we’ll first ask you what is wrong with your vehicle. After that, we’ll assess your car and check for the problem you stated. If we find additional problems, we’ll chat with you and see if you’d like additional repairs. If not, we’ll continue with only the original repairs. During this time you can hang out in our lobby, enjoy our free WiFi, and chat with some of our staff members. Once the repairs are done, we’ll provide you with a breakdown of what we worked on with your vehicle. After that, you’re back on the road! Oh, and make sure to check your car for a fun little treat from our staff!

Quality auto repair is something we take very seriously. We want to make sure you receive the best automotive repairs possible and we train our team to ensure that. Give us a call at 517-374-6100 to schedule an appointment with us today! Do you need emergency car repair? No problem. Visit our shop at 1403 Lake Lansing Road. We happily accept walk-ins!*

*Wait times will vary based on availability.